Terms and Conditions

COPYRIGHT AND TRADEMARK NOTICE

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Relumins Labs., Copyright © 2018, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

CREDIT CARDS

We accept the following credit cards: Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. All payments are processed in US Dollars. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

 

INTERNATIONAL SHIPPING

When you choose to have your order shipped from Relumins Labs to an International location, understand that you are now acting as an 'importer' and Relumins Labs is the 'exporter'. As an importer, the recipient is responsible for the customs clearance of the package, whether it is shipped via International Post, International Priority Mail or FedEx International.

If there are any concerns regarding the importation of your package, the courier or customs will contact the recipient directly. The recipient is required to communicate with said party and provide any additional information or documentation they request. Relumins Labs can help prepare any documents that may be needed. Failure to communicate & comply with the courier can result in the package being returned, destroyed or abandoned. Relumins Labs is not responsible and the recipient is subjected to any additional fees &/or cost of package.

 

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

 

MONEY ORDERS, CASHIER’S CHECKS, COMPANY CHECKS, & PERSONAL CHECKS

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

 

MULTIPLE PRODUCT ORDERS

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

 

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Relumins Labs reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

OTHER CONDITIONS

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Relumins Labs signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

 

OUT-OF-STOCK PRODUCTS

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

 

PRIVACY

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

 

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Relumins Labs website. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

 

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Relumins Labs website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

 

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

 

PRIVACY ON OTHER WEB SITES

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Relumins Labs is not responsible for the actions of third parties.

 

PRODUCT GUARANTEE

Our products are made using high-quality all-natural ingredients, so results become apparent at a slow, healthy rate. However, the effects of these ingredients may vary depending on factors such as the user’s diet, lifestyle, fitness level, and general metabolic response to products of this nature. Though we stand behind the effectiveness and healthfulness of our products, we are unable to offer any warranties or money-back guarantees. If you are unhappy with the results from a particular product, call or email us and we can recommend something that is more appropriate for your skin type and the results you desire.

 

RETURNS

We will gladly accept the return of products only if they are in new/unopened condition or defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Returns that are not defective will not receive credit for shipping costs inbound or outbound. Professional and spa products are not eligible for a return.

 

SHIPPING POLICY

Shipping Time -- Most orders received before 1:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Relumins Labs or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

 

TAXES

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

 

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Relumins Labs shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Relumins Labs shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price

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